We bought our San Francisco trip via Expedia.ca and we also bought a city tour and Alcatraz tickets as part of the package. We are three people and placed an order for three peole but Expedia's supplier only delivered two Alcatraz tickets instead of the needed three tickets and tried to convince me to take two tickets even though they could see that we were three people.
They old me that they would refund me the tickets but when I asked for a receipt all they did was to right on my voucher that I refused the two tickets that they had for me.
I then called Expedia and the agent whi answered my call was unable to contact the vendor and I had to let the vendor and expedia talk with each other on my cell.
I will not be able to go to Alcatraz as tickets are sold out and that's because Expedia.ca and Mr Toad failed to deliver what I paid for.
The Expedia call centre agent was useless.
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